returns |
shipping |
Late or missing refunds (if applicable) |
If you haven’t received a refund within 72 hours of confirmation of refund from us please first check with your bank / credit card company as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info.isolift@gmail.com |
Sale items |
All Sale items are final sale. |
How to Return Items |
Once the email has been received and return approved by info.isolift@gmail.com, you will receive instructions for where to send your returned item(s). Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We advise that you use a shipping method with tracking to ensure we receive your returned item(s). We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info.isolift@gmail.com with details of the product and the defect. In Particular we do not accept refunds for any items that may oxidise/rust. Please ensure to read description of each product and refrain from mis reading / not knowing the types of product you are buying. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We will then provide you with the address to send the defective items to. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. |
Cancellation Policy |
If you no longer require your items and you are wanting to cancel before the items have been dispatched, there will be a cancelation fee of 2.6%. This charge is to cover costs that have subsequently been lost to allow this process. |
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